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Pk9 Privacy Policy — Our Commitment to Protecting Your Data

Everything about how your personal data is collected, used, and protected at pk9 — laid out clearly and transparently, right here.

Last Updated: January 2026
Pillars of Protection

How pk9 Protects Your Data

A quick overview of the key points in our Privacy Policy

SSL Encryption Protection
All data transmitted on pk9 is protected by 256-bit SSL encryption. Your password, payment details, and personal data are encrypted at all times.
No Third-Party Sales
Your personal data is never sold to third parties. Certain information is shared only with partners who require it strictly to operate our services.
Secure Data Storage
All user data is stored on secured servers protected by advanced firewalls and access control systems, with 24/7 monitoring to prevent unauthorized access.
Minimal Data Collection Policy
pk9 only collects information that is strictly necessary. We never ask for excessive or irrelevant personal data — this is part of our minimal data policy.
Full Transparency
This Privacy Policy clearly explains where your data goes and why it's collected — no hidden clauses.
Right to Erasure
You may request deletion of your personal data at any time. pk9 will honour that request unless retention is required by law.
Table of Contents

Pk9 Privacy Policy — Full Details

This Privacy Policy applies to the pk9.life website and all its services. By using pk9, you are considered to have accepted this Policy.

1

Introduction & Scope

Pk9.life (referred to herein as "pk9") is an internationally licensed online gaming platform. We believe that every user's personal information belongs to them, and protecting that information is our fundamental responsibility. This Privacy Policy ("Policy") explains what data pk9 collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to the pk9.life website, mobile app (where applicable), and all pk9 digital services. It takes effect whenever you create an account, use our services, or contact us.

This Privacy Policy was last updated in January 2026. Previous versions are no longer in effect.
2

What information does pk9 collect

Pk9 only collects data that is necessary to operate our services. In line with our minimal data collection policy, we do not request any information beyond what is required. A full breakdown of what pk9 collects is provided below:

Data Type Description Collection Time
Identity Information Full name, date of birth, national ID number During account verification
Contact Information Email address, mobile number At registration
Financial Information Mobile banking number (Mobile Pay/Nagad), transaction history At time of payment
Device Information IP address, browser type, operating system Automatically
Usage Data Game history, login times, favourite games While Using the Platform
Cookie Data Session cookies, preference cookies, analytics cookies Website visit time

Pk9 does not collect any information beyond what is listed above. We never request or store sensitive data such as your religious beliefs, political views, or health-related information.

3

Purpose & Use of Data Collection

Pk9 collects your information only for legitimate and transparent purposes. Each purpose is explained in detail below so you have a clear understanding of where and how your data is being used:

  • Account Management: Your name, email address, and mobile number are used to create, verify, and manage your account.
  • Payment Processing: Your financial information is used to securely process deposits and withdrawals.
  • Identity Verification (KYC): Identity verification is carried out as a legal requirement to prevent fraud and money laundering.
  • Customer Support: Your information is needed to accurately address your queries and complaints.
  • Security & Fraud Detection: Device and IP information is used to detect unusual logins or suspicious activity.
  • Service Improvement: We analyze which games are most popular and which features users engage with most to continuously improve our services.
  • Promotional Communications: We may send you emails or SMS messages about new offers and bonuses. You can opt out at any time.
  • Legal Compliance: Certain data may be used to comply with applicable laws, regulatory authorities, or court orders.
pk9 never shares your data with advertising companies or uses it for targeted advertising.
4

Cookies & Tracking Technologies

The pk9.life website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website recognise you and remember your preferences. pk9 primarily uses three types of cookies:

  • Essential Cookies: These are essential for core website functions such as maintaining your login session and cannot be disabled.
  • Functional Cookies: Used to remember your language preference, game settings, and other personal preferences.
  • Analytics Cookies: Used to gather statistics on how many users visit each page and how long they stay.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website. pk9 does not use any third-party advertising cookies.

If you use pk9 on a public device, always clear your browser cookies after logging out. This is important for your account's security.
5

Data Sharing & Disclosure Policy

Pk9 never sells your personal data. However, certain information may be shared on a limited basis in specific circumstances required to operate our services:

  • Payment Providers: Financial information necessary to provide payment gateway services such as Mobile Pay and Nagad is shared with those providers.
  • Game Providers: Third-party game providers can access game-related data (such as bet history), but not your personal information.
  • Verification Service: Licensed verification services may be used to complete the KYC (Know Your Customer) process.
  • Legal Authorities: Disclosure required by a valid order from a court or regulatory authority is a legal obligation.
  • Fraud Detection Service: Specialized anti-fraud systems are in place to ensure the security of our platform.

All partners listed above are bound by strict confidentiality agreements with pk9. They may only use your data for the specified purpose and nothing else.

6

Data Retention Period

Pk9 does not retain any data longer than necessary. Retention periods by data type are outlined below:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 years Financial Regulatory Requirements
KYC Documents 5 years after account closure AML Legal Requirements
Game Log 3 Years Dispute Resolution
Cookie Data Up to 1 year Service Improvement
Communication Records 2 Years Ensuring Quality Customer Service

Once the retention period expires, data is securely deleted or irreversibly anonymized. If any data must be kept longer for legal reasons, you will be notified.

7

Your Data Rights

Every pk9 member has the following rights over their personal data. To exercise any of these rights, please email support@pk9.life:

Right to Access Your Data
You have the right to request a full list of all personal data pk9 holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information, and pk9 will review and update it accordingly.
Right to Erasure
Upon your request, your data will be deleted unless we are required to retain it by law.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily restricted.
Right to Data Portability
You may request an export of your personal data in a machine-readable format.
Right to Opt Out of Marketing
You can opt out of promotional emails or SMS messages at any time.
pk9 typically responds to rights requests within 30 business days of receipt. If a request is complex and requires more time, you will be notified accordingly.
8

Children's Privacy Protection

Pk9 is an exclusively adult gaming platform. No one under the age of 18 may create an account or use any pk9 services. We do not knowingly collect personal information from minors.

If we are informed that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If you suspect your child has registered on pk9, please contact us at support@pk9.life.

pk9 strictly enforces an 18+ policy. Accounts that fail age verification will be suspended without further review.
9

Privacy Policy Update Process

Pk9 may update this Privacy Policy from time to time, whether due to the launch of new services, legal changes, or security improvements. For any significant changes:

  • An advance notice will be sent to your registered email address.
  • A notice will be displayed via a banner or notification on the pk9.life website.
  • The "Last Updated" date at the top of the page will be changed.
  • Re-consent may be required for significant changes to this policy.

Continuing to use pk9 after a new policy is published will be considered your acceptance of the updated terms. If you do not agree to the new policy, you may request account closure by contacting us at support@pk9.life.

10

Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us:

  • Email: support@pk9.life
  • Live Chat: Available via the chat button on the pk9.life website (available 24/7).
  • You will receive a response within 30 business days of submitting your request.

To contact our privacy team directly, include "Privacy Request" in the subject line of your email — this helps us respond faster. pk9 is committed to protecting your data and takes every concern seriously.

For any privacy-related concerns, feel free to reach out to us at support@pk9.life. Our team is always here to help.
FAQs

Frequently Asked Questions about the Privacy Policy

Straightforward answers to the questions users ask most

No, pk9 never sells your personal information to third parties. Only partners essential to service operations — such as payment gateways or KYC services — may receive limited data, and they are bound by strict confidentiality agreements.

Yes, though legal obligations require certain data to be retained for a specified period — for example, transaction records must be kept for 7 years. Any other data will be deleted upon your request. Email support@pk9.life with the subject line "Data Deletion Request".

pk9 does not store card details directly. All payment processing is handled through PCI-DSS certified payment gateways. Mobile banking numbers (Mobile Pay/Nagad) are retained solely for transaction verification purposes.

Every promotional email includes an "Unsubscribe" link at the bottom — simply click it to opt out. You can also email support@pk9.life or manage your preferences directly in your account settings.

In the event of a security breach, pk9 will immediately secure all affected accounts and notify you by email. You will be informed transparently about the nature of the incident and any potential impact. If you notice anything suspicious, contact us right away at support@pk9.life.

Play safe, play with peace of mind — only on pk9

Your information is fully secure. Join pk9 today and enjoy a trusted gaming experience.

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